Jobs & Opportunities
There are so many ways to be a part of the Molly Brown House family! Positions, both paid and volunteer, all help keep this wonderful Registered Historic Place open to the public and remain an important part of Denver landscape and history. New job postings will be placed on the website as they become available.
As a public-facing representative, the Museum Specialist’s role is to engage with audiences at the museum as well as out in the community. Front-line visitor service responsibilities include assisting guests with admission, museum information, and purchases. Audience engagement activities encompass the Museum’s K-12 and adult education programs and tours, conducted both at the Museum and across the Denver metropolitan area.
The Museum Specialist position at the Molly Brown House Museum is a non-exempt, full-time position scheduled for 37.5 – 40 hours/week and will include both weekday and weekend day shifts. This position is for immediate hire and is eligible for Historic Denver employee benefits. The rate of pay is $15.00/hr.
The Museum Specialist engages participants and places Margaret Brown’s life in both historical and contemporary context as a way to dynamically present information. Candidates with an interest in both history and experience in storytelling are encouraged to apply. This position requires a strong commitment to the Museum’s standards for guest service with the ability to communicate with guests, learners, and co-workers in a direct, respectful, and confident manner.
Candidates should have a flexible schedule and be dependable with reliable transportation to get around the city for program delivery. Cash handling, cash register, and point of sale experience are required. Fluent English proficiency, writing and speaking skills required, with priority given to those bi-lingual in Spanish.
Responsibilities and Essential Functions:
- Follow opening and closing procedures for effective and accurate Museum operation.
- Ensure lobby areas, store, and front desk are clean, organized and safe for guests.
- Open and close cash drawers and maintain an accurate cash drawer through each shift.
- Actively address guest complaints and work to improve overall guest experience.
- Maintain current knowledge of all programming, special events and exhibits schedules.
- Accurately answer guest questions regarding all aspects of the Museum.
- Handle all aspects of on-site membership sales, including active selling, taking payment, and recording member information.
- Museum Store duties including cashiering, stocking, cleaning, shipping, receiving and merchandising.
- Answer and direct incoming calls and emails, as necessary.
- Coordinate with and support volunteers throughout the Museum.
- Conduct tours of the Museum and present demonstrations and other activities for children, families, adults, and special needs groups.
- Present outreach programs in schools, libraries, and adult facilities around the metro area.
- Lead school tours and hands-on programs.
- Other duties as assigned.
This position operates in busy indoor environments; crowds and moderate to very noisy sound levels are common. Therefore the candidate should possess the ability to:
- Communicate clearly in both written and verbal forms and speak effectively before groups.
- Coordinate schedules between Visitor Services and Education Department to be on time and present for all scheduled programs.
- Work effectively and accurately in a fast-paced environment while maintaining excellent customer service.
- Keep a clean, neat and professional appearance, coupled with the ability to maintain a clean work environment.
- Think strategically using sound judgment to solve problems and develop alternative solutions.
- Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
- Work effectively both independently and as part of a team, as a well as lead and supervise the work of others.
- Establish and maintain effective working relationships within the department and across departments.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires walking or standing to a significant degree, up to 8 hours. Physical demands associated with the essential functions include reaching, handling, talking, and listening.
Equal Opportunity Employer:
Historic Denver, Inc., the parent company of the Molly Brown House Museum, is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, or any other status protected by state or local law. Prospective employees are subject to a background check.
Applications accepted by e-mail only. Please send a resume, references, and strong cover letter by e-mail to the Museum Director, Andrea Malcomb at: email@example.com
APPLICATION DEADLINE: Friday, November 1st, 2019 at 5:00 pm.